An important new service, Dokotela, is connecting rural and remote residents to specialist psychiatrists via video conference.
Dokotela founder Anita Mustac noted the long waiting times, high out of pocket costs and the fear of being seen visiting a psychiatrist is costing lives and something needs to be done about it.
“So far we have had a great response from our customers. They appreciate the convenience, minimal waiting periods, ease-of-use as well as the security and confidentiality,” Ms Mustac said.
“It is also very cost effective with out-of-pocket costs lower than seeing a psychiatrist in person.”
Ms Mustac said that whilst some video conferencing with doctors is available, this is the first Australian service focused on mental health and utilizing integrated technology to make the process seamless and empower the patient.
The service makes it easy to find and book psychiatrists online.
“The specialists on the platform believe it is imperative that their care is accessible to those who need it most,” she said.
“Consultations usually take place from the local GP office, encouraging collaboration between psychiatrist and GP.
“The GPs involvement is crucial to ensure the best outcome since they already have a relationship with the person.
“Usually, the GP attends part of the consult after which the psychiatrist provides them with a 12 month management plan.
“The psychiatrist is then available for additional consultations, support and input as required.”
Dokotela was born after Ms Mustac spoke to a friend struggling with mental health issues.
“She was based in remote southern NSW for work and found it difficult to access the care she needed,” she said.
Ms Mustac learnt that video consults were not being more widely used because there was no user-friendly platform.
The Government recently announced an initiative to subsidise psychologists’ consultations under Medicare from November this year.
Dokotela intends to integrate psychology onto their platform once this is available.
- To find out more or book a consultation go to www.dokotela.com.au.
- Dokotela’s mission is to ensure every Australian receives the best specialist mental health care possible. It connects people to a panel of highly experienced psychiatrists via video conference. The service is accessible, convenient, quick, cost effective and easy to use.