VITERRA will conduct a post-harvest review into its 2010-11 operations focusing on issues arising from the record South Australian crop.
The move follows heavy criticism from farmers over the company's decision to use visual grain inspection instead of falling-numbers machines at silos.
Viterra's south east Asia president Rob Gordon said while the company regularly conducted post-harvest reviews, this one would be more formal and comprehensive.
"We are now nearing the end of what has been a long and challenging harvest in SA," he said. "Our employees have done an exceptional job and I am proud of their continuing efforts to provide a high level of service to growers and carriers.
"We will undertake this review by consulting with growers and other key stakeholders to learn from our collective experience this year ... (and) identify ways to improve our service delivery, communication and methods of consultation."
An undisclosed "independent expert" will be involved with the inquiry working group to be established by Viterra, with further details to be announced in coming months.
Member for Schubert Ivan Venning was one of several MPs who met with Viterra representatives on Monday to discuss the harvest.
He said the company admitted there was a problem because of the size of the crop, after it was advised it would be significantly smaller than it turned out.
"We've got to keep the pressure on to make sure they do a full review, and hopefully it will be very transparent," he said.
"Generally people are happier now that harvest is all finished and wrapped up, and all the anxieties of getting the crop in before it gets damaged are gone. But there are those lingering thoughts about grading."
Responding to criticism at the time, the company stated the visual inspections for shot grain, rather than falling-numbers machines, were being used to speed-up load testing. It also claimed its classification process was providing accurate results that correlated with those received from falling-numbers machines.
State Agriculture Minister Michael O'Brien said the review was welcomed following such a prolonged and "extraordinary" harvest.
He said it was sensible that Viterra would analyse all aspects of the harvest to see how it could improve its operations for the future.